Terms and conditions

The Cozy Stays London Ltd

Company number: 16841069

Registered in England and Wales

Email: info@thecozystays.com

Website: www.thecozystays.com

References to The Cozy Stays, we, us or our mean The Cozy Stays London Ltd.

The Cozy Stays provides short term accommodation for temporary stays only. A booking does not create a tenancy agreement or any right to long term residency.

A booking becomes binding only after payment has been successfully processed, the reservation has been accepted by our booking system and a booking confirmation with a reference has been issued.

We may decline or cancel a booking before confirmation if payment fails, fraud is suspected or material information is incorrect.

All prices are shown in pounds sterling. The complete price is displayed before payment. If payment fails, the booking is not confirmed.

Optional early check in, late check out and parking services are included in the booking only when they appear in the final checkout total and booking confirmation.

Cancellations and refunds are governed by The Cozy Stays Cancellation Policy, which forms part of these terms.

Approved refunds are returned to the original payment method. The card provider may require additional working days to complete the credit.

The arrival and departure times for the selected property are displayed during booking and in the booking confirmation.

Any purchased early arrival or late departure service will be shown separately in the final total and confirmation.

Guests must follow the access instructions and keep entry details secure.

The lead guest must provide accurate contact and party details and is responsible for everyone included in the booking.

Quiet hours apply from 10:00 PM until 8:00 AM. Loud music, gatherings and disruptive behaviour are not permitted during this time. Serious or repeated breaches may result in the stay being ended without a refund where permitted by law.

Only registered guests may stay at the property. Parties, events and unregistered overnight visitors are not permitted unless we have agreed otherwise in writing. A serious breach may result in the booking being ended without a refund where permitted by law.

Pets are not permitted.

The lead guest is responsible for damage caused by the booking party beyond normal wear and tear. We may seek reasonable, evidenced costs for property damage, excessive cleaning or missing items. Evidence may include photographs, reports and invoices.

Requests to change dates, guests or other booking details are subject to availability, may change the price and are not guaranteed. A change requested within 48 hours of arrival may be treated as a cancellation under the Cancellation Policy.

Please report any problem as soon as reasonably possible during the stay so that we have an opportunity to investigate and resolve it. Not reporting an issue promptly may affect the remedy available when the delay prevents us from putting it right.

Nothing in these terms excludes or limits liability that cannot legally be excluded, or any rights provided by UK consumer law.

We are not responsible for losses that were not reasonably foreseeable when the booking was made, for business losses arising from a consumer booking or for disruption genuinely outside our reasonable control. Guests remain responsible for looking after their personal belongings.

We are not responsible for delay or disruption caused by events outside our reasonable control, such as government restrictions, severe natural events, major infrastructure failures or public emergencies. We will take reasonable steps to reduce the effect and will assess any available remedy in light of the circumstances and applicable law.

We handle guest information in accordance with our Privacy Policy. Full card details are entered into secure payment fields and are not stored by The Cozy Stays.

Website content belongs to The Cozy Stays or its licensors and may not be copied, reproduced or misused without permission, except where the law allows it.

These terms are governed by the laws of England and Wales. Guests living elsewhere in the United Kingdom retain any right to bring proceedings in the courts available to them under applicable consumer law.

By completing a booking, you confirm that you have read and accepted these terms, the Cancellation Policy, the House Rules and the Privacy Policy shown before payment.